Common FAQ's

If you have any more questions, need technical advice, or wish to discuss any aspect of a particular order, we’re always happy to help. Please email us at print@scanplus.co.uk.

Are custom printed record sleeves fully recyclable?

We use high quality 180-320gsm record sleeve board sourced from responsible forests. This material is fully recyclable.

How should I prepare & send artwork?

We like to make things as simple as possible, so if you’re unsure as to how to use the templates, please contact us and we will help.

Jpg, png, tiff, pdf’s are all fine – label them ‘Front’, ‘Back’, ‘Centre label Side A’, ‘Centre label Side B’ etc.

Please try to ensure the resolution of the image is high enough, it is important that when it is scaled to the size of your sleeve it is still clear and isn’t starting to blur or pixelate – just zoom in on your screen so the image is the size of your sleeve/label to get a rough idea of how it’s going to look printed out.

For those who are technically minded, the artwork specifications are as follows:

– All dimensions should be correct as per the templates provided.

– Please provide a clean version with no guides ready for printing, and ideally also a version displaying template guides bundle multiple files into a single compressed Zip file.

– All artwork must have a 3mm bleed on all sides, with text at least 3mm inside crop lines.

– All non-vector artwork should be at least 300 dpi.

– Embed all fonts or convert to outlines.

– Artwork must be provided as press-ready PDFs using the templates available.

– Do not just send or upload images, if you cannot create the full design using the online editor or using a desktop program then we are happy to quote for artworking.

Unfortunately, we cannot be held responsible for print errors or delays in processing time where artwork has been supplied incorrectly. Having said that, we care about getting your creations right and will always try to get things looking good first time.

All artwork should be bundled into a compressed Zip file (this ensures we receive the data complete and intact), and sent to us using the upload option on this site. Make sure you enter your name/email, instructions and we’ll do the rest.

Is my online payment safe?

Our payment gateway uses a third party provider certified to PCI Service Provider Level 1, the most stringent level of certification. No sensitive data passes through our servers ensuring security compliance to the highest level. Record Sleeve is SSL certificated, meaning you can feel confident that your card details and online payments are handled in the most secure environment available. Always look for the ‘https’ padlock sign to ensure you are browsing a safe website.

When will I get my order?

Delivery is calculated for all orders on checkout.

For delivery outside mainland UK, simply complete your order details via the Checkout and the price will include the necessary shipping.

Standard UK delivery is 2nd class Royal Mail.

UK Courier service is provided by APC.

Overseas service is provided by UPS.

Do you deliver outside of mainland UK?

Yes, we post record sleeves all around the world every week. Simply complete the destination country via the Checkout and your price will include the necessary shipping costs.

Overseas service is provided by UPS.

I haven’t received my order.

If you have not received notification of despatch by the timing indicated in your confirmation email then please contact us at print@scanplus.co.uk and we’ll get back to you with an update as soon as possible.

If we have sent the email notification of despatch but you have not received your order after a week (UK), or a couple of weeks (non UK), then please contact us at print@scanplus.co.uk In such cases, it is important you contact us at the earliest opportunity as failure to do so may negate any possible claim against the relevant courier’s terms and conditions and it may not be possible to reimburse you.

I’ve received my order but there’s a problem.

We always try our best to ensure every aspect of your RecordSleeve order meets your expectations. However in the unlikely event that something does go wrong we promise to assess your claim and rectify the issue promptly or alternatively provide a full refund where necessary.

Please note, we cannot offer replacement/refund for multiple orders where a prior consensus on the final product quality was not agreed by means of a one-off sample. For this reason, when ordering multiple copies we strongly advise you order one copy for test purposes first. This is the best way to ensure you are happy with the overall look of the final physical product before committing to a larger order.

If you are not completely satisfied with your product, contact us at print@scanplus.co.uk within 3 working days of receipt of delivery for advice on how to claim a replacement. We may request that items are returned in their original packaging within 14 working days in order to qualify for an exchange or refund. In this instance we cannot be held responsible for lost returns caused by your choice of carrier. We therefore recommend you send your goods back via a recorded, special or proof of delivery service.

RecordSleeve’s money back guarantee is subject to our terms and conditions and does not affect your statutory rights.

Scanplus Print Group.

What’s your policy regarding my personal data?

Scanplus is committed to protecting your privacy. We store the information that you have provided when completing an application form from our website to allow us to process your order. Such contact details and data may be used to contact you with any enquiries regarding this transaction. We will never sell, trade or rent your personal information to others. From time to time, we may contact you for promotional purposes relating to Scanplus.

We regularly review our policy in regards to personal data collection and processing in order to remain compliant to the General Data Protection Regulation (GDPR).

We only hold client’s personal data for the primary purpose of our business, and any data processing is solely to carry out the primary purpose of our business, e.g. it is necessary to carry out the sales contract. As such, we use client’s data in ways they would reasonably expect and which have a minimal privacy impact, and to the benefit of the client.

Personal data is held on accredited secure cloud-based servers, and not shared with third parties outside of our primary purpose (e.g. only Courier companies & Customs authorities as applicable for delivery purposes).

By providing your personal data you have consented for this data to be used solely in our primary business purposes. Personal data is not passed onto any third parties (other than courier and/or Customs authorities or similar business activities concerning our primary purpose). Your personal data is not used in any automated decision making process.

Right of access: you have the right to obtain 1) confirmation that we are processing your data; 2) access to your personal data; and 3) other supplementary information. We will provide this free of charge by means of email within 28 days from receiving the request. On occasions, we may charge a ‘reasonable fee’ when a request is deemed to be manifestly unfounded or excessive, particularly if it is repetitive and we have previously responded to the request.

Right to rectify your data: We will rectify any inaccuracies or incomplete data on your request within 28 days.

Right to erasure of data: Clients have the right to request erasure of personal data upon completion of the sales contract, we will respond to your request within 28 days.

What do I do if my file is too big to upload?

Sometimes the artwork you create is just too big to upload.

In this case just order and upload a low resolution preview file of your artwork, complete all the details as required and enter any additional information in the notes box on checkout. Then use the upload link below to upload your actual artwork quoting your Order Number.

Click Here